Privateness Coverage

About this Coverage

Well being Media Group Pty Ltd ACN 136 980 544 buying and selling as (“us”, “we”, or “our”) recognises the significance of your privateness and respects your proper to manage how your private data is collected and used.

We’re an Australian Privateness Precept Entity (“APP Entity”) as outlined within the Privateness Act 1988 (Cth) (the “Act”). This coverage complies with the Australian Privateness Rules as set out within the Act and describes the way in which that we might gather, maintain and disclose private data and contact us if in case you have any questions on how we deal with your private data or wish to entry the private data we maintain about you (“Privateness Coverage”).

This Privateness Coverage applies to our web site, (the “Website”) which is operated by us, and to the services and products offered by us that are detailed on the Website (”Our Companies”).


On this coverage “Private Info” means any data that will determine you, or by which your id may be fairly decided. The knowledge you present us might embrace, amongst different issues, your title, deal with, electronic mail deal with and cellphone quantity. For our Privateness Coverage, your Private Info contains Delicate Info.

“Delicate Info” is a subset of Private Info and, for the needs of Our Companies contains your well being data. As a part of delivering Our Companies, we might gather or infer well being and different delicate details about you as outlined by the Privateness Act 1988 (Cth) (“Privateness Act”).

Sure well being data could also be inferred from different data that you just give us. Earlier than you can provide us well being data, you have to give your specific consent to the processing of that well being data by us. You may withdraw your consent to us processing your well being data at any time. For instance, in utilizing Our Companies we might gather medical historical past details about you, or you might present us along with your present well being standing to help us in offering you providers. Generally, we try and restrict the delicate data we gather, nonetheless this will likely not at all times be doable as a result of providers we offer.

The place we gather delicate data from you we are going to solely accomplish that whether it is thought of fairly mandatory for us to gather such data for us to carry out our capabilities or actions and also you consent, or assortment is required or authorised by legislation or one other exception below the Privateness Act applies. Nevertheless, we may additionally gather Delicate Info with out your consent the place we it’s in any other case permitted by the Privateness Act with a purpose to perform Our Companies. This contains the place assortment is required to minimize or forestall a critical menace to your life, well being or security or to public well being and security. For extra data on well being providers please contact us.

Kids’s Privateness

Our Website and Our Companies don’t deal with anybody below the age of 16 (Kids). Our Website and Our Companies are supposed for and directed to adults and we don’t knowingly gather private data from Kids with out the specific consent of a father or mother or authorized guardian.

If you’re a father or mother or guardian and you’re conscious that your Kids have offered us with private data, please contact us. If we change into conscious that now we have collected private data from Kids with out verification of parental consent, we are going to take steps to take away that data from our servers.


The aim for which we gather Private Info is to give you one of the best service expertise doable on the Website, while you utilize our Companies and for our inside enterprise functions that kind a part of regular enterprise practices. Some provision of Private Info is optionally available. Nevertheless, if you don’t present us with sure sorts of Private Info, you might be unable to benefit from the full performance of the Website or Our Companies.

As a part of Our Companies, you may present additional data concerning the rationale you want to use Our Companies, resembling well being data while you use our Reserving System Utility to ebook an appointment with a health care provider. Once you use Our Companies and submit your Private Info, we retailer that Private Info and we switch it to the apply administration system of the medical apply you ebook an appointment with. We do that to have the ability to help you along with your appointment with the medical apply. We are going to ask to your specific consent to permit us to retailer one of these data earlier than you utilize this service. With out your consent, we can’t give you Our Companies.

To supply Our Companies to you, we might gather Private Info. This data might embrace:

your title;
your date of delivery;
your contact particulars (e.g. deal with, electronic mail deal with, cellphone quantity);
your gender;
your marital standing;
bank card data (should you pay for a service);
cultural background;
allergy symptoms;
your drugs;
your emergency contact particulars;
your subsequent of kin particulars;
the kind of appointment you’re requesting;
the rationale you’re in search of that kind of appointment;
details about your non-public medical health insurance fund, together with your membership quantity;
your Medicare, Pension, Well being Care Card and Veteran Affairs quantity and particulars;
technical information resembling web protocol (IP) deal with, your login information, browser kind and model, time zone setting and placement, browser plug-in sorts and variations, working system and platform, and different expertise on the units you utilize to entry Our Companies; and
analytics information which we might gather immediately or use third get together analytics instruments, to assist us measure visitors and utilization traits for our services and products. These instruments gather data despatched by your browser or cell system, together with the pages you go to and different data that assists us in enhancing our services and products. We gather and use this analytics data in mixture kind such that it can’t fairly be manipulated to determine any specific particular person person.
We may additionally gather particulars of conversations now we have had with you or some other data related to us. As a part of your well being evaluation, we might ship you follow-up emails concerning the recommendation we offer to you and to help you by reminding you to hunt medical consideration when mandatory.

We may additionally gather Delicate Details about you resembling medical reviews, referrals, medicine, well being historical past and different essential well being data the place you consent and such data in all fairness mandatory to supply Our Companies to you.

We robotically gather data by our Website and Our Companies, that’s usually not personally identifiable, resembling the web site from which you got here to our Website, your IP deal with, browser kind and different data referring to the system by which you entry the Website. We might mix this data with the Private Info now we have collected about you.

Use and Disclosure

Private Info collected by us will typically solely be used and disclosed for the aim it was collected.

We use your Private Info to help you in the absolute best approach. Once you use our reserving system for appointments with well being professionals, we are going to disclose your Private Info to the well being professionals that you’ve got chosen and their practices for the aim of arranging such appointments or prescriptions.

Once you consent, your Private Info could also be used or disclosed for the next causes:

To produce you with Our Companies.
To handle our enterprise and to enhance Our Companies constantly.
For our customer support that can assist you.
To ship you electronic mail notifications or SMS messages referring to the appointments you’ve gotten made utilizing Our Companies.
To ship you electronic mail notifications or SMS messages referring to pathology outcomes.
To give you our advertising journal (Thrive Journal).
So as to assist analysis, we might use your information (generally for reward), pseudonymised (with no direct hyperlink to your id) or anonymised (with out us having the ability to determine you in any respect). This may increasingly embrace sharing your information with third events. Through the use of Our Companies, you explicitly consent to this use of your Private Info. As such, your Private and Delicate Info could also be reviewed by our workers or consultants who work for us and third events who present internet hosting of medical information different data. All workers, consultants and third events with entry to your Private and Delicate Info are sure by strict confidentiality.
Once you pay for Our Companies we use third get together cost processors to facilitate that cost (on the date of this Privateness Coverage, that cost processor is Tyro: Third get together processors might acquire private details about you after they course of your cost. Our cost processors have their very own privateness insurance policies. You need to learn and take into account them earlier than you conform to make a cost for Our Companies.

So as to lawfully course of Delicate Info for you, we are going to ask to your consent. We require your consent earlier than we will help you. Once you want to withdraw your consent, please contact us by way of the contact particulars on the backside of this Privateness Coverage. Once you withdraw your consent, we won’t be able to give you Our Companies and you’ll have to discontinue utilizing Our Companies.

We might, infrequently, use Private Info, apart from Delicate Info, for different functions the place it could be fairly anticipated by you or if permitted by the Privateness Act, together with to impact or implement a transaction, procuring authorized and accounting, auditors recommendation and recommendation from different consultants. We may additionally disclose your Private Info in circumstances the place we’re compelled by different Australian legal guidelines or a courtroom of legislation to take action.

Within the occasion that we promote our enterprise, or have interaction in a switch, mergers, restructure or change of management or different related transactions, buyer data (containing Private Info) is usually one of many enterprise belongings that kinds a part of the transaction. Your Private Info could also be topic to such switch. Within the unlikely occasion of insolvency, Private Info could also be transferred to a trustee or debtor in possession after which to a subsequent purchaser.

Entry and Accuracy

You may entry and/or right Private Info we maintain about you at any time by contacting us. We encourage you to contact us to maintain your Private Info updated.

We are going to reply to your request for Private Info inside an inexpensive time. We reserve the fitting to cost an administration payment to cowl the prices of responding to your request, for instance, the place Private Info is held in storage.

If required by legislation or the place the Private Info might relate to present or anticipated authorized proceedings, we might deny your request for entry to your Private Info. We are going to reply to your request, setting out the explanations for our refusal in writing.

Storage and Safety

We are going to take cheap steps to guard your Private Info from misuse, loss, unauthorised entry and modification or disclosure. We use commercially cheap bodily, technical and administrative measures to guard Private Info that we maintain, together with, the place applicable, password safety, encryption and SSL to guard our Website. Nevertheless, we aren’t accountable for the storage and safety of your Private Info that’s held by third-party service suppliers. These third-parties have their very own privateness insurance policies and you need to learn and fulfill your self that about their privateness obligations with respect to the storage and safety of your Private Info.

Regardless of taking applicable measures to guard Private Info collected, used and saved by us, no information safety measures we implement can assure 100% safety of your Private Info always. We can’t assure the safety of any Private Info transmitted to us by way of the web and such transmission is at your threat. That is an inherent threat you assume while you use our providers.

If we not require the usage of your Private Info, we are going to take cheap steps to destroy or completely de-identify it after we are legally permitted to take action.

Private Info could also be saved electronically by third-party information centres, which can be situated abroad, or in bodily storage at our premises or third-party safe storage services. Wherever doable, we use third events who present excessive requirements of information safety and storage in compliance with Australian Privateness laws. Nevertheless, we aren’t accountable for the storage and safety practices of third events, or information breaches affecting third get together suppliers we use.

Information Breach Notification Scheme

If now we have cause to suspect a knowledge breach has occurred, we are going to undertake an evaluation in accordance with the Notifiable Information Breach Scheme. If we decide there was an eligible information breach, we are going to notify you as quickly as fairly practicable.

If the breach pertains to the My Well being Data Act, we might disclose your Private Info to the My Well being Data System Operator below part 73A of that Act.


An identifier is a novel quantity assigned to a person to determine them. Identifiers embrace Medicare Numbers and Tax File Numbers. We might undertake an identifier given to you by a authorities company as our identifier of you, until we aren’t permitted by legislation.

Cookies, Net Beacons and Analytics

Once you work together with our Website, we try to make your expertise straightforward and significant. We, or our third-party service suppliers, might use cookies, internet beacons (clear GIFs, internet bugs) and related applied sciences to trace website customer exercise and gather website information. We might mix this information with the Private Info now we have collected from Prospects. Examples of knowledge that we might gather embrace technical data resembling your pc’s IP deal with and your browser kind, and details about your go to such because the merchandise you seen or looked for, the nation you’re in, what you clicked on and what hyperlinks you visited to get to or from our Website. If we determine you with this data, any use or disclosure of that data shall be in accordance with this Privateness Coverage.

Third-party Web sites

This Privateness Coverage doesn’t apply to any third-party linked which can additionally gather and use details about you. We aren’t accountable for any of the data collected by any such third get together.

At occasions, our Website might comprise hyperlinks to different third-party web sites. Any entry to and use of such linked web sites is just not ruled by this Privateness Coverage, however, as an alternative, is ruled by the privateness insurance policies of these third-party web sites. We aren’t accountable for the data practices of such third-party web sites.

Advertising Emails

We might ship you direct advertising emails and details about services and products that we take into account could also be of curiosity to you. These communications will solely be despatched by way of electronic mail and in accordance with relevant advertising legal guidelines, such because the Spam Act 2004 (Cth), and provided that you consent to obtain advertising emails from us. If, at any time, you wish to cease receiving these promotional emails, you might observe the opt-out directions contained in any such electronic mail. Please word that it might take as much as 10 enterprise days for us to course of opt-out requests. Should you opt-out of receiving emails or promotions from us, we nonetheless might ship you electronic mail about your account or any providers you’ve gotten requested or obtained from us, or for different customer support functions. We don’t present your Private Info to different organisations for the needs of direct advertising.

We might share your contact particulars with our associated entities (as outlined by the Firms Act 2001) for the needs of our associated entities offering you with direct advertising, resembling our Thrive Journal.

Should you obtain communications from us that you just imagine have been despatched to you apart from in accordance with this Privateness Coverage, or in breach of any legislation, please contact us utilizing the small print offered beneath.

Consent to Worldwide Switch

We might switch your Private Info to organisations in different international locations. Recipients might embrace our associated entities or workers, exterior service suppliers resembling administration suppliers or data expertise suppliers resembling cloud storage and information processing. We solely switch data the place we fairly imagine that the recipient is legally or contractually sure to rules which are considerably much like the Australian Privateness Rules.

Adjustments to this Coverage

We might change this Privateness Coverage infrequently. Any up to date variations of this Privateness Coverage shall be posted on our Website. You need to examine periodically to evaluate our present Privateness Coverage, which is efficient as of the efficient date listed above. Your continued use of any of our Website and our providers constitutes your acceptance and understanding of the Privateness Coverage as in impact on the time of your use. If we make any adjustments to this Privateness Coverage that materially have an effect on our practices with regard to the Private Info now we have beforehand collected from you, we are going to endeavour to give you discover upfront of such change by highlighting the change on the Website, or the place sensible, by emailing you. This Privateness Coverage is present as of 02/03/2021.

Complaints and Enquiries

When you have any questions or complaints concerning privateness, or if at any time you imagine we might have wrongfully disclosed your Private Info or breached our Privateness Coverage, please lodge your grievance in writing to:

Our Privateness Officer by way of electronic mail by our web site contact kind @

If you’re not glad with our response, you’re entitled to contact the Workplace of the Australian Info Commissioner by calling 1300 363 992 or writing to the Director of Complaints, Workplace of the Australian Info Commissioner, GPO Field 5218, Sydney NSW 1042.